Frequently Asked Questions
GENERAL SERVICE QUESTIONS
Q: What areas do you service?
A: We service a variety of locations including apartment complexes, 55+ communities, nursing homes, doctors’ offices, tire shops, warehouses, sporting facilities, and office spaces. If you're unsure whether we cover your area, just contact us!
Q: How much does it cost to install your machines?
A: Installation is free in most cases. We provide equipment, stocking, and maintenance at no cost to the location. You only need to provide space and power.
Q: Is there a contract or long-term commitment?
A: Typically, no long-term contracts are required. We offer flexible agreements based on your needs, and you can cancel anytime with notice.
Q: How often do you restock the machines?
A: Restocking frequency depends on foot traffic and product demand, but most locations are visited weekly—or more often if needed.
Q: Do you carry liability insurance?
A: Yes. We are fully insured for all equipment placed at your location.
VENDING MACHINE QUESTIONS
Q: What types of vending machines do you offer?
A: We offer snack machines, beverage machines, combo snack/drink machines, and specialized models depending on location needs.
Q: Can we choose the products stocked in our machine?
A: Absolutely. We customize product selections based on your preferences and customer demographics. Healthier options and specialty items are available.
Q: What payment methods do your machines accept?
A: All machines accept cash, credit/debit cards, mobile wallets (Apple Pay, Google Pay), and tap-to-pay.
Q: What happens if a machine malfunctions?
A: We offer fast-response service. Most issues are resolved same-day or next-day. Customers can also request refunds easily through our support system.
SMART COOLER QUESTIONS
Q: What is a Smart Cooler?
A: A Smart Cooler is an intelligent refrigerated unit that uses scanning technology to detect what customers take and automatically charges them—just open, grab, and go.
Q: What makes a smart cooler different from a traditional refrigerator or vending machine?
A: Unlike a standard fridge, smart coolers track inventory in real time and allow for a wider range of fresh food options. They also offer a faster checkout experience compared to vending.
Q: What products can be stocked in Smart Coolers?
A: Fresh food, salads, sandwiches, protein boxes, energy drinks, snacks, cold brew, and more uncoventional items like phone chargers, headphones, toiletry's, etc. We customize based on your needs and location.
Q: How do customers pay?
A: Customers scan the cooler, unlock it, take what they want, and walk away. Their card or phone wallet is automatically charged through cameras and sensors detecting which products were taken.
Q: Is the Smart Cooler secure?
A: Yes, the door only unlocks after payment authorization, and the technology detects all items removed.
MICRO MARKET QUESTIONS
Q: What is a Micro Market?
A: A Micro Market is a self-service convenience store for workplaces and residential communities. It includes open shelving, coolers, freezers, and a self-checkout kiosk.
Q: What are the benefits of a Micro Market over vending machines?
A: Micro markets offer a larger variety, fresh meals, healthier options, frozen items, and a modern shopping experience with self-checkout technology.
Q: How much space is required?
A: A micro market can fit in as little as 50–100 sq ft, but larger spaces allow for an expanded variety.
Q: How are transactions handled?
A: Customers check out using our secure kiosk or mobile app with credit/debit card, employee accounts, or digital wallet.
Q: Do Micro Markets require attendants?
A: No. They are fully self-service, and we remotely monitor inventory and visit regularly for restocking and maintenance.
PRODUCTS & CUSTOMIZATION
Q: Can we request specific snacks, drinks, or healthy items?
A: Yes! We offer customized menus tailored to your staff, residents, or customers.
Q: Do you offer healthy or specialty products?
A: Absolutely—gluten-free, vegan, low-sugar, protein-packed, and keto options are available for vending, micro markets, and smart coolers if requested.
Q: Can you support large events or seasonal product changes?
A: Yes. We can adjust inventory for busy seasons, events, or special requests.
INSTALLATION & REQUIREMENTS
Q: What do you need from us to get started?
A: Just a small amount of space and electrical power. For micro markets, Wi-Fi or Ethernet is also required.
Q: How quickly can you install?
A: Depending on what machine we order. Most installations are completed within a few days once the setup is approved. Machines that need to be ordered or shipped can take 2-3 weeks.
Q: Do we need to manage the machines?
A: No. We handle everything—stocking, maintenance, cleaning, repairs, product sourcing, and spoilage.
SERVICE & MAINTENANCE
Q: How do you handle service calls?
A: You can reach us by phone, email, or through our service portal. We aim for same-day or next-day resolution.
Q: What if a customer loses money?
A: Though rare now days, refunds are processed quickly. It will take 24-48 hours to process.
Q: How do you monitor inventory levels?
A: All machines, coolers, and markets use remote monitoring technology so we know when to restock and what’s selling.
BILLING & PRICING
Q: Does our company or building pay for the products?
A: No! Products are purchased individually by customers. The host location pays nothing unless special arrangements are requested.
Q: Can pricing be customized?
A: Yes. We work with you to set fair and competitive pricing based on your location and product selection.
GETTING STARTED
Q: How do we request a vending machine, smart cooler, or micro market?
A: Contact us through our website or phone. We’ll schedule a site visit, assess your space, and recommend the best solution.
Q: Is there a minimum number of employees or residents required?
A: Not always. We service facilities of all sizes. During our consultation, we’ll recommend the best fit based on your traffic and needs.