
Frequently asked questions
Vending service questions, answered
Everything Utah businesses and property managers ask us about free vending service, smart coolers, micro markets and buying a machine.
General service
What areas do you service?
We serve apartment complexes, offices, medical facilities, 55+ communities, government buildings, warehouses, sports facilities and more across Salt Lake, Utah, Davis, Weber, Tooele, Summit and Wasatch County. If you are not sure we cover your area, contact us or browse our locations page.
How much does it cost to install your machines?
Installation is free in most cases. We provide the equipment, stocking and maintenance at no cost to the location. You only need to provide space and power.
Is there a contract or long-term commitment?
Depending on the size of the project, we typically start with a 12-month agreement. From there it scales with the size of your location and the equipment we invest in. In almost all cases that investment comes at little to no cost to you.
How often do you restock the machines?
Restocking depends on foot traffic and demand, but most locations are visited weekly, or more often if needed.
Vending machines and smart coolers
What types of machines do you offer?
We place AI smart coolers, snack and beverage machines, combo machines and specialized models depending on what the location needs. We also sell HAHA, Vendera and Qingo smart coolers if you want to own one.
Do you offer machines that take cash?
Yes. Most of our locations prefer cashless smart coolers, but we also place traditional snack and drink machines with bill and coin acceptors plus card readers for sites where people still pay with cash.
What is a smart cooler?
A smart cooler is a refrigerated unit that uses cameras and AI to detect what customers take and charge them automatically. Open, grab and go.
How is a smart cooler different from a fridge or a vending machine?
Unlike a standard fridge, a smart cooler tracks inventory in real time and charges automatically. Unlike a vending machine, it allows fresh food and a faster, browse-and-grab checkout.
What can be stocked in a smart cooler?
Fresh food, salads, sandwiches, protein boxes, energy drinks, snacks, cold brew, and less common items like phone chargers, headphones and toiletries. We customize it for your location.
Is a smart cooler secure?
Yes. The door only unlocks after a payment is authorized, and the cameras detect every item removed.
What payment methods do your machines accept?
All machines accept credit and debit cards, mobile wallets like Apple Pay and Google Pay, and tap-to-pay. Traditional machines can also take cash and coins.
Micro markets
What is a micro market?
A self-service convenience store for workplaces and residential communities, with open shelving, coolers, freezers and a self-checkout kiosk.
How much space is required?
A micro market can fit in as little as 50 to 100 square feet, but larger spaces allow more variety.
How are transactions handled?
Customers check out at a secure kiosk or in a mobile app using a card, an employee account or a digital wallet.
Do micro markets need an attendant?
No. They are fully self-service. We monitor inventory remotely and visit regularly to restock and maintain them.
Products and customization
Can we choose the products?
Yes. We build a custom menu around your staff, residents or customers, including specific snacks, drinks or healthy items you request.
Do you offer healthy or specialty products?
Yes. Gluten-free, vegan, low-sugar, protein-packed and keto options are available in vending, micro markets and smart coolers.
Can you handle events or seasonal changes?
Yes. We adjust inventory for busy seasons, events and special requests.
Installation and service
What do you need from us to get started?
Just a small amount of space and electrical power. Micro markets also need Wi-Fi or Ethernet.
How quickly can you install?
It depends on the machine. Most installations are done within a few days of approval. Machines that need to be ordered or shipped can take 2 to 3 weeks.
Do we need to manage the machines?
No. We handle stocking, maintenance, cleaning, repairs, product sourcing and spoilage.
How do you handle service calls?
Reach us by phone, email or our service portal. We aim for same-day or next-day resolution, and our repair partner Wachtor Electronics backs us up.
What if a customer loses money?
Though rare, refunds are processed quickly, usually within 24 to 48 hours.
Billing and pricing
Does our company pay for the products?
No. Customers buy products individually. The host location pays nothing unless special arrangements are requested.
Can pricing be customized?
Yes. We work with you to set fair, competitive prices for your location and product selection.
Is there a minimum number of employees or residents?
Not always. We serve facilities of all sizes and will recommend the best fit during the consultation.
Buying a smart cooler
Do you deliver and install smart coolers in Utah?
Yes. Our own team delivers, places and installs machines anywhere we serve in Utah, then helps you set up the app, load your products and run a first test purchase.
Do you ship outside Utah?
Yes. We ship by freight to the continental US. Machines arrive fully assembled on a pallet. Contact us about Alaska, Hawaii and multi-machine orders.
Are there monthly fees?
AI smart coolers use the manufacturer’s software and connectivity subscription plus card processing on each sale. We will give you the current figures for the model you choose with your quote, so there are no surprises.
HAHA, Vendera or Qingo: which should I buy?
All three are strong AI smart coolers. HAHA has the widest range, from a 22.8-inch Mini to the double-door Ultra and the new O Line. Vendera runs every model on one VMS, includes a longer machine and compressor warranty, and offers the −13°F Arctic. Qingo uses a reinforced steel cabinet, takes Nayax or Pax readers and offers the dual-door Pair 1208 and the Queen 509 with an ad display. Tell us about your location and we will recommend one.
Can you help me choose products and pricing?
Yes. We run vending machines, smart coolers, micro markets and fresh food programs at locations across Utah every week, so we can share what sells in offices, apartments, gyms and industrial sites.
What warranty comes with each machine?
HAHA coolers include a 1-year limited hardware warranty and lifetime technical support. Vendera coolers include a 2-year machine warranty and a 5-year compressor warranty. Qingo coolers include a manufacturer warranty; we confirm the current terms with your quote.
Can I buy more than one machine?
Yes. Request a multi-machine quote and we will price the machines, delivery and installation together.
Still have a question?
Call us or send a message. A real person on our local team will answer.
