Hotel guests do not keep business hours. A family arrives at 11 p.m. after a drive from Las Vegas, a conference attendee needs coffee before the restaurant opens, and a ski group wants water and snacks on the way to the canyon. A small lobby market answers all of those requests, but staffing one around the clock is expensive.
An AI smart cooler solves that. Guests tap a card, open the door, take what they need and go. No cashier, no line and no front desk interruption.
What guests actually buy
- Bottled water, sparkling water and sodas.
- Late-night snacks and ice cream.
- Breakfast items and cold coffee for early departures.
- Toothbrushes, phone chargers, pain relievers and other forgotten essentials.
- Grab-and-go meals for guests who arrive after the kitchen closes.
Where to put it
The best spot is visible from the front desk and on the path between the entrance and the elevators. Guests see it when they check in and walk past it every time they leave. Staff can point to it instead of handing out snacks from behind the counter.
Make it look like part of the lobby
A hotel lobby is not a breakroom, and the equipment should not look like one. Frameless glass models such as the HAHA O-Max 700 show off the products instead of the machine, and its ADA-compliant handle and soft ambient lighting suit a guest-facing space. Coolers can also be wrapped in your brand colors. For properties that want to promote their restaurant, spa or local partners, models with a built-in display, such as the Qingo Queen 509, can play rotating promotions.
Busy seasons and quiet ones
Utah hotels see big swings: ski season in Park City and the Cottonwood canyons, summer road trips in southern Utah, and convention weeks downtown. Because the cooler reports sales in real time, we restock more often when you are full and scale back when you are not, so the shelves stay full without wasted product.
Two ways to set it up
Many hotels host a cooler through our full-service vending, and we handle stocking, cleaning and refunds. Others prefer to buy a smart cooler so they can set their own prices and keep the revenue. Either way, our team delivers and installs it.
We serve hotels from downtown Salt Lake City to Park City and beyond. See our hospitality page or contact us to plan a lobby market for your property.
